Built by people who have run hotels

Your hotel's AI team

Traversing.ai builds custom agents that handle every guest interaction and staff workflow — voice, messaging, reviews, bookings, and back-of-house work. Built for your property, inside your systems, in your voice.

Request an introSee how it works
Isometric illustration of a hotel rendered as a glowing digital tower on an AI circuit board, with data pathways connecting to booking, messaging, key-card, and concierge agents

Live in three weeks. Paid on outcomes, not hours.

Built for you

Custom-built,
not configured

Forward-deployed engineers build each agent around your property, workflows, brand voice, and guest-service philosophy — then keep building as your needs change.

Inside your systems

Embedded,
not alongside

Keep the PMS, CRS, dispatch, ticketing, and guest channels you already run. Your agents work inside those systems with shared context, not in another disconnected dashboard.

Paid on outcomes

Results,
not seats

No seat-based license and no open-ended consulting project. Traversing is paid when agents perform real work — answering, routing, resolving, and converting.

One AI team across the hotel

Start with the guest or staff workflow that matters most. Every agent is built for your property, works inside your systems, and shares context with the rest of the team.

  • Handle every guest conversation

    Voice, text, email, Expedia, Booking.com, and more — one AI team that follows the conversation across every channel and hands guests to a person when they ask.

  • Protect reputation where reviews happen

    Spot problem stays, respond inside the review platforms your team already uses, and improve the guest experience without moving the work into another system.

  • Route every staff request

    Turn guest needs into back-of-house action — dispatching housekeeping, facilities, bell, and operations requests through the tools your teams already know.

Your hotel should decide how AI works

The same technology can create completely different guest experiences. Traversing builds around your standards instead of forcing your property into a generic automation playbook.

The old way

  • Guests wait while staff move between disconnected tools
  • Each new problem creates another vendor, contract, and rollout
  • Guest context disappears between calls, messages, reviews, and bookings
  • Generic automation forces every property into the same rules
With Traversing.ai

With Traversing.ai

  • Every guest channel is answered in your voice
  • Custom agents fill software gaps without replacing your stack
  • Shared context follows each guest and request across the hotel
  • Your service philosophy decides when AI acts and when a person steps in

They don't sell you software. They embed a team.

Traversing's forward-deployed engineers learn how your property already operates, then build agents around it. Keep the systems and workflows that work. Fill the gaps with custom AI for voice, messaging, reviews, bookings, and back-of-house requests. Traversing.ai keeps building as your operation changes — without another rigid point solution, long consulting rollout, or seat-based software contract.

Request an intro

Built with leading hotels and hospitality groups

Caesars EntertainmentCirca Hospitality GroupRio Las VegasVenetian | PalazzoPENN EntertainmentHilton

Product intelligence

One platform. Five hotel teams.

Each product handles a defined part of the guest journey or hotel operation. Every module below connects the capability to the outcome and names the data used to measure performance.

01

Guest experience

AI Concierge

Give guests instant, personalized help across voice, messaging, webchat, email, and social channels.

Hotel outcome. Improve access to service, reduce repetitive front desk work, and create more opportunities for upgrades and ancillary spend.

Omnichannel guest engagement

One consistent conversation across voice, SMS, RCS, iMessage, WhatsApp, webchat, and email.

Hospitality system integrations

Use live property and guest data to answer questions, personalize offers, and route service requests.

Knowledge and automation engine

Keep answers aligned with the property website while automating request creation and routing.

View AI Concierge

Data points to track

AI resolution rate
Share of guest interactions completed by the AI without staff escalation.
Human escalation rate
Share of total interactions transferred to a hotel team member.
Response latency
Average time to the first AI response, reported by voice, messaging, and webchat.
Time savings
Estimated staff time avoided through automated guest support and request handling.
02

Direct booking

MCP Booking Engine

Turn conversational discovery into direct bookings across your website and emerging AI channels.

Hotel outcome. Increase direct booking share, reduce abandonment, and make conversion and revenue attribution easier to see.

AI-native booking experience

Help travelers search live inventory, compare options, and complete a booking through conversation.

MCP distribution layer

Make property inventory available to ChatGPT, Claude, Gemini, Perplexity, and future AI discovery channels.

Modern commerce and attribution

Support digital wallets, offers, abandonment recovery, conversion tracking, and revenue attribution.

View MCP Booking Engine

Data points to track

Booking conversion rate
Completed bookings divided by booking sessions, compared across mobile and desktop.
Look-to-book ratio
Number of availability searches or shopping sessions required to produce one booking.
Booking abandonment rate
Share of travelers who begin the booking process but do not complete it.
Direct booking channel mix
Distribution of direct bookings by source, device, campaign, or connected AI channel.
03

Revenue and reservations

AI Contact Center

Run inbound and outbound guest engagement around the clock without adding contact center headcount.

Hotel outcome. Recover lost reservations, drive upgrades, reactivate guests, and lower the cost of each handled interaction.

Inbound and outbound automation

Answer reservation calls, follow up through messaging, and launch segmented outbound campaigns.

Revenue optimization

Recover abandoned inquiries and automate upgrade, ancillary, reactivation, and group-sales workflows.

Contact center management

Track performance, automate SMS follow-up, and route complex conversations to the right staff member.

View AI Contact Center

Data points to track

Attributed revenue
Booking and upsell revenue tied to AI-handled calls, messages, and campaigns.
Booking conversion by channel
Share of engaged guests who complete a booking, separated by voice and messaging channel.
Labor hours saved
Estimated staff hours avoided by automating calls, follow-up, qualification, and campaign work.
Cost per guest interaction
Total operating cost divided by the number of guest conversations handled.
04

Hotel operations

Internal Agent

Convert calls, radio dispatches, emails, and paper logs into trackable hotel workflows.

Hotel outcome. Complete requests faster, improve accountability, and give leaders the demand and staffing data needed to allocate labor.

Department workflow automation

Coordinate bell desk, packages, laundry, engineering, housekeeping, facilities, and security work.

Digital operations platform

Create tickets by voice or text, route work automatically, and manage tasks on a shared board.

Workforce intelligence

See productivity, staffing demand, utilization, service levels, and shift handoffs in one reporting layer.

View Internal Agent

Data points to track

Average completion time
Average time from request creation to completion, reported by department and request type.
SLA compliance
Share of requests completed within the hotel’s defined service-time target.
Opened versus closed tickets
Incoming request volume compared with completed work over the same period.
Requests per employee
Number of assigned and completed requests by employee, team, shift, or department.
05

Reputation and OTAs

Reputation Management

Respond to guest inquiries and reviews in your brand voice across OTA and review platforms.

Hotel outcome. Improve response consistency, surface service risks sooner, and connect guest sentiment to operational action.

OTA guest communication

Automate branded pre-arrival and in-stay responses across Expedia, Booking.com, Airbnb, and Vrbo.

Review management

Coordinate responses across Google, Tripadvisor, Yelp, Expedia, Booking.com, and Meta.

Sentiment and service recovery

Detect recurring issues, escalate critical feedback, and route recovery work before risk grows.

View Reputation Management

Data points to track

Inquiry response rate
Share of guest inquiries that receive a response, reported by OTA or review partner.
Inquiry conversion rate
Share of answered partner inquiries that lead to a booking or other defined conversion.
Average response time
Average elapsed time between a guest inquiry or review and the hotel’s response.
Reputation score by partner
Property rating and review performance tracked separately for each connected platform.

Start with one workflow, agree on the operating KPIs, and expand once the agent is producing measurable work.

Request an intro
Forward deployment

From first workflow to live agent in three weeks

No generic configuration exercise and no open-ended consulting engagement. Our team builds, deploys, and keeps improving the agents with you.

How does Traversing build an AI team for my hotel?

Traversing.aireasoning…

We start with the workflow and outcome that matter most to your property.

Our forward-deployed engineers learn how your team works, connect the systems involved, and define how the agent should act in your brand voice.

Then we build and test the custom agent inside your operation — whether it handles calls, messages, reviews, bookings, dispatch, or another hotel workflow.

Your first deployment can be live in three weeks. From there, we keep improving it and build the next agent as new opportunities emerge.

Request an intro

Custom-built agents, not another point solution

Keep the systems that already run your property. Add new capabilities through a team that keeps building with you and gets paid on outcomes, not seats.

The old wayTraversing.ai
Solving the next problemBuy, implement, and train everyone on another point solutionLaunch a purpose-built agent on the platform you already have
Time to go liveMonths of rollout planning and implementation workFirst deployment live in three weeks
How it is builtConfigure the same product every other property receivesCustom-built around your systems, workflows, and voice
Existing systemsReplace the stack or add another disconnected layerKeep your stack and make its context available to every agent
Guest memorySignals lost across disconnected toolsShared memory agents use to personalize
How you paySeats, licenses, and implementation feesOutcomes and actions performed
Request an intro

Every guest interaction. Every staff workflow.

Traversing builds custom agents across voice, messaging, reviews, direct bookings, and back-of-house requests. Each one works inside your existing systems, follows your service philosophy, and shares context with the rest of your AI team.

Request an intro
Step 1 · Choose the workflow

Start with the outcome that matters most.We identify the guest interaction or staff workflow with the clearest operational or revenue impact, then learn how your property handles it today.

Step 2 · Build the agent

Deploy inside the systems you already run.Forward-deployed engineers connect the tools involved, encode your operating rules and brand voice, and launch the first custom agent in three weeks.

Step 3 · Improve and expand

Keep building from real outcomes.We monitor the work performed, improve the agent, and add the next workflow when the opportunity is clear. You pay on outcomes, not seats or consulting hours.

One proof standard, used everywhere

At Rio Las Vegas, Traversing delivered measurable revenue impact while consolidating a fragmented software stack. These are the numbers we stand behind.

Request an intro
4.5x
ROI at Rio Las Vegas
4.5x
+115%
Booking conversion
115%
0%
Call abandonment
0%
13
Separate systems replaced
13
Award and affiliation logo
Award and affiliation logo
Award and affiliation logo
Award and affiliation logo
YCombinator
Request an intro

What should your first agent handle?

Request an introduction. We'll learn how your property operates, identify the strongest first workflow, and show you what a custom deployment could look like.

We'll reach out to set up a tailored walkthrough — no spam, ever.

Explore our inspirational journey, values, and commitment to providing exceptional AI-Powered hospitality solutions that empower your business.
Home
Home
AI Concierge
AI Concierge
AI Contact Center
AI Contact Center
MCP Booking Engine
MCP Booking Engine
Blog
Blog
Events
Events
Hotel operations leaders
Hotel operations leaders
Revenue leaders
Revenue leaders
Guest experience leaders
Guest experience leaders
Contact center leaders
Contact center leaders
Contact Us
Contact Us
Login
Login
About Us
About Us
Newsroom
Newsroom
Privacy Policy
Privacy Policy
Traversing.ai, your destination for hospitality innovation.

Subscribe to our bi-weekly newsletter.

Bi-weekly hospitality + AI insights. Unsubscribe anytime.

Copyright Traversing.ai. All Rights Reserved.